The Pharma Career Ladder · The medical rep · Step 5: The visit · Lesson 2

Opening without a pitch

Three openings that earn the next two minutes

By Ahmed El Menshawy · 20 years in pharma, from medical rep to country manager in the UAE. Founder of RepPharma. LinkedIn
Published

Most openings are a pitch in disguise. "How are you, Doctor? I am here to talk about our product."

A large study of real sales calls found the opening mattered less than reps thought. What mattered was earning the right to ask questions.

Three openings that do that:

The patient opening. "Doctor, last time you mentioned patients who stop treatment after a month. How has that been?" It starts with his problem, not your product.

The follow-up opening. "You asked me about the renal dose. I brought the answer." It proves you listened.

The permission opening. "I have one question about your hypertensive patients. Do you have two minutes?" A clear ask, a clear time, and the doctor stays in control.

“The opening is not for selling. It is for earning the next question.”
Opening without a pitch: Three openings that earn the next two minutes

Lesson 2 of 15 in Step 5: The visit, with the full guide and a checklist for this week.

More lessons in step 5: The visit

The visit, in RepPharma

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The KPIs agreed with your manager appear in your own app, so you always know where you stand.

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