The Pharma Career Ladder · The country manager · Step 8: Execution and the operating rhythm · Lesson 5

Choosing ten KPIs, not fifty

What a country should actually watch

By Ahmed El Menshawy · 20 years in pharma, from medical rep to country manager in the UAE. Founder of RepPharma. LinkedIn
Published

Every country report I have inherited was longer than the one before it.

Someone adds a line after a difficult quarter. Nobody ever removes one. A few years later the monthly pack has dozens of numbers, and the leadership team reads the first page.

In my experience, a country is better run on about ten.

These are the ten I would watch:

  • Sell-out by brand.
  • Distributor inventory.
  • Net price, after discounts, rebates and bonus goods.
  • Gross margin.
  • Share in the segments where we chose to compete.
  • Listings and tenders, gained, kept and lost.
  • Forecast accuracy.
  • Coverage of key customers.
  • Coaching days in the field.
  • Team retention.

Your ten may differ. The test for each one is the same: does it change a decision? If a number moves and nobody would do anything differently, it does not belong on the list.

Three rules keep it honest. Every KPI has one owner who can act on it. The same ten are shared with the whole team, not kept at the top. And everything else is looked up when it is needed, not reported every month.

Fewer numbers means better conversations about each one.

“If a number never changes a decision, stop reporting it.”
Choosing ten KPIs, not fifty: What a country should actually watch

Lesson 5 of 10 in Step 8: Execution and the operating rhythm, with the full guide and a checklist for this week.

More lessons in step 8: Execution and the operating rhythm

Execution and the operating rhythm, in RepPharma

Targets split by rep, product and month

Yearly targets are split by rep, product and month, and sales credit can be moved between reps without changing the company total.

Distributor stock and sell-out

Distributor stock and pharmacy sell-out side by side, with short-expiry lots flagged up to 90 days ahead.

One system for the whole field force

Visits, plans, forecasts, samples, expenses, leaves and approvals, with role-based access from rep to country manager.

A new step every week in the Pharma Career Ladder newsletter on LinkedIn.