The Pharma Career Ladder · The country manager · Step 8: Execution and the operating rhythm · Lesson 6

Plan, do, check, act

A cycle most companies stop halfway

By Ahmed El Menshawy · 20 years in pharma, from medical rep to country manager in the UAE. Founder of RepPharma. LinkedIn
Published

Deming's cycle has four steps: plan, do, check, act.

In my experience, most commercial teams are very good at the first two.

We plan carefully. We execute hard. Then the next cycle, the next launch or the next year arrives, and a new plan starts before anyone has asked what the last one taught us.

That is a cycle stopped halfway.

Plan. Choose one change and decide in advance how you will measure it. A plan without a measure cannot be checked.

Do. Run it small first. One brand, one team, one area. A small test is cheap to get wrong.

Check. Compare the result with what you expected, and do it with the team that ran it. This is the step most companies skip, because it feels slower than starting something new.

Act. Keep what worked, change what did not, and share it across the country. Then plan again.

The learning sits in the second half. Without it, every year starts from the same place, with a little more effort and the same mistakes.

The simplest habit I know: no new plan is presented until the review of the last one has been shared with everyone who worked on it.

“Planning and doing feel like progress. Checking and acting are where the learning is.”
Plan, do, check, act: A cycle most companies stop halfway

Lesson 6 of 10 in Step 8: Execution and the operating rhythm, with the full guide and a checklist for this week.

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